PlaySpaceIQ ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and your rights regarding that data.
We are the data controller for personal data processed through playspaceiq.com. Our legal basis for processing varies by data type and purpose, as described below. We comply with the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA), and the Children's Online Privacy Protection Act (COPPA).
| Category | Examples | Source |
|---|---|---|
| Account data | Name, email, password (hashed), profile photo | You provide directly |
| Profile data | Sport, skill level, city, role (athlete/coach/scout) | You provide directly |
| Performance data | AI analysis results, scores, training history | Generated by our AI from your uploads |
| Video/media | Training clips, profile videos | You upload |
| Booking data | Venue bookings, dates, duration, payment records | Generated when you book |
| Usage data | Pages visited, features used, session duration | Automatically via cookies/analytics |
| Device data | IP address, browser type, operating system | Automatically collected |
| Communications | Messages sent via the platform, support tickets | You provide |
| Provider | Purpose | Data Shared |
|---|---|---|
| Supabase | Database & authentication | Account & performance data |
| Stripe | Payment processing | Payment details (we never see card numbers) |
| Anthropic Claude | AI performance analysis | Video descriptions & athletic data (not PII) |
| ElevenLabs | AI voice commentary | Text prompts only |
| Netlify | Hosting & CDN | Request logs (IP, path) |
| Google Analytics | Usage analytics (consent-gated) | Anonymised usage data |
| Resend | Transactional email | Email address & message content |
We do not sell your personal data to third parties. We do not share data with advertisers without your explicit consent.
Your profile data (name, sport, performance scores) may be visible to other users where you have enabled it — for example, by making your athlete profile public. Scout and agent users on verified plans may access public athlete profiles.
We may disclose data if required by law, court order, or to protect the safety of users or the public.
We retain your account data for as long as your account is active, plus 90 days after deletion to allow recovery. Performance data and videos are retained for the lifetime of your account unless you delete them. Anonymised aggregate data may be retained indefinitely for research purposes.
We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, row-level security on all database tables, rate limiting on all API endpoints, and regular security audits. However, no system is 100% secure — please use a strong, unique password.
To exercise any of these rights, email playspaceiq@gmail.com. We will respond within 30 days (GDPR) or 45 days (CCPA).
PlaySpaceIQ is not directed at children under 13. We do not knowingly collect personal information from users under 13. If you believe your child has created an account without your consent, contact us at playspaceiq@gmail.com and we will promptly delete the account and associated data.
Users aged 13–17 may use the platform with parental consent. Parents may request access to or deletion of their minor child's data at any time.
Our legal basis for processing your data includes: contract performance (to provide the Service you signed up for), legitimate interests (security, fraud prevention, product improvement), consent (marketing emails, analytics cookies), and legal obligation (tax records, regulatory requests).
EU and UK users have the right to lodge a complaint with their national supervisory authority. Our EU representative contact is playspaceiq@gmail.com.
We use cookies and similar tracking technologies. See our full Cookie Policy for details and to manage your preferences.
For privacy questions or to exercise your rights: